Terms & Conditions

Welcome to Sitare Jewels. These Terms & Conditions (“Terms”) govern your access to and use of www.sitarejewels.com (“Website”) and your purchase or use of products and services offered by Sitare Jewels (“Sitare Jewels”, “we”, “us”, or “our”).

By accessing, browsing, submitting an enquiry, placing an order or otherwise using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Sitare Jewels

Sitare Jewels is a gemstone and jewellery business based in Siliguri, West Bengal, India. The Website provides information and may facilitate enquiries, consultations and purchases relating to gemstones, diamonds, jewellery and related products or services.

2. Eligibility and Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for any unlawful, fraudulent or unauthorised purpose.
• Attempt to gain unauthorised access to the Website, its systems or databases.
• Interfere with the security, operation or availability of the Website.
• Copy, reproduce, scrape or commercially exploit Website content without written permission.
• Upload malicious code, viruses or harmful material.
• Impersonate another person or provide false information in connection with an order or enquiry.
• Use Website content to create a competing commercial service without our written permission.

3. Product Information

We make reasonable efforts to provide accurate information about gemstones, diamonds, jewellery, specifications, photographs, weights, dimensions, treatments, origin information and other product characteristics.

However, natural gemstones and jewellery may have variations in colour, tone, clarity, inclusions, pattern, texture, finish and appearance. Product photographs may also appear different depending on your screen, lighting and device.

Such natural variations do not necessarily constitute a defect.

4. Gemstone Authenticity and Certification

Where a product is represented as certified, the applicable certificate or report will identify the relevant characteristics covered by that certification.

Certificates may be issued by an independent gemological or testing laboratory. The scope and conclusions of a certificate are determined by the issuing laboratory.

Unless expressly stated in writing, a certificate should not be interpreted as a guarantee of future market value, investment return, astrological result or personal outcome.

5. Gemstone Treatments and Disclosures

Some gemstones may undergo recognised treatments or enhancements. Where relevant and known, material treatment information may be disclosed in the product description, certificate, invoice or other purchase documentation.

Customers should review the product description and certificate before purchase and may contact Sitare Jewels for clarification regarding a particular gemstone.

6. Astrological and Gemstone Recommendations

Sitare Jewels may provide gemstone recommendations or astrology-related guidance based on information voluntarily supplied by a customer.

Such recommendations are provided for informational, traditional or spiritual purposes and should not be considered medical, legal, financial, investment or other professional advice.

Astrological or gemstone recommendations do not guarantee health improvement, financial gain, business success, relationship outcomes, career outcomes or any other specific result.

Customers remain responsible for their own decisions regarding the purchase or use of gemstones.

7. Product Prices

Prices displayed on the Website may change without prior notice. Prices may vary based on gemstone quality, size, weight, origin, treatment, certification, metal, workmanship, market conditions, taxes and other applicable factors.

The price applicable to an order will be the price communicated or displayed at the time the order is accepted by Sitare Jewels, subject to applicable taxes, shipping charges and other disclosed charges.

We reserve the right to correct pricing or description errors. If an order is affected by a material error, we may contact you before processing the order.

8. Product Availability

All products are subject to availability. A product displayed on the Website may become unavailable before an order is confirmed.

We reserve the right to limit quantities, discontinue products or decline an order where reasonably necessary, subject to applicable law.

9. Orders and Order Acceptance

Submitting an enquiry, cart request or order does not necessarily constitute final acceptance of the order by Sitare Jewels.

An order may be subject to verification of product availability, customer details, payment, delivery information and other relevant factors.

We may contact you to confirm an order before dispatch.

10. Payment

Payments may be processed through third-party payment gateways, banks or other authorised payment service providers.

You agree to provide accurate payment and billing information and to use a payment method that you are authorised to use.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

11. Taxes and Invoices

Applicable taxes, duties, levies and charges will be handled in accordance with applicable law and the terms communicated for the transaction.

Customers should retain invoices, certificates and other transaction documents supplied with their purchase.

12. Shipping and Delivery

Shipping and delivery arrangements may vary depending on the product, destination, availability, payment confirmation, security requirements and applicable laws.

Delivery timelines communicated by Sitare Jewels are estimates unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information. Delays caused by incorrect addresses, customer unavailability, customs, courier issues, force majeure events or other circumstances outside our reasonable control may affect delivery times.

For international shipments, the customer may be responsible for applicable customs duties, import taxes, documentation or other destination-country requirements unless otherwise expressly agreed.

13. Returns, Exchanges, Refunds and Buy-Back

Returns, exchanges, refunds and buy-back arrangements are subject to the specific policy communicated for the relevant product or transaction.

Sitare Jewels may offer a buy-back or return facility for eligible gemstones/products subject to applicable conditions. Such facility is not automatically applicable to every product.

Before purchasing, customers should review the applicable product-specific return, refund or buy-back terms, including any exclusions, eligibility conditions, valuation rules, documentation requirements, condition requirements and applicable deductions or charges.

Where a product-specific policy is supplied with the invoice, quotation or order confirmation, that policy will govern the applicable transaction to the extent permitted by law.

14. Inspection Before Purchase

Customers are encouraged to review product details, photographs, certificates, specifications, price and applicable transaction terms before completing a purchase.

For high-value purchases, Sitare Jewels may require additional verification or confirmation before accepting payment or dispatching the product.

15. Customer Responsibility

You are responsible for ensuring that information supplied to Sitare Jewels is accurate, complete and current.

You should carefully review your order, delivery address, product specifications, size, gemstone selection and other transaction details before confirming your purchase.

16. Intellectual Property

Unless otherwise stated, the Website and its content, including text, photographs, graphics, logos, designs, product descriptions, videos, trademarks, trade names and other materials, are owned by or licensed to Sitare Jewels and are protected by applicable intellectual-property laws.

You may view and use the Website for personal and lawful purposes. You may not reproduce, modify, publish, distribute, sell, create derivative works from or commercially exploit Website content without our prior written permission.

17. User-Submitted Content

If you submit reviews, photographs, testimonials, comments or other content to Sitare Jewels, you represent that you have the necessary rights to provide that content.

By submitting content, you grant Sitare Jewels a non-exclusive, royalty-free permission to use, reproduce, publish and display that content for legitimate business, marketing or customer-service purposes, subject to applicable law.

We may remove content that is unlawful, misleading, abusive, defamatory, offensive or otherwise inappropriate.

18. Third-Party Links and Services

The Website may contain links to third-party websites, payment providers, social-media platforms, logistics providers or other services.

Such third-party services are governed by their own terms and policies. Sitare Jewels is not responsible for the content, availability, security or practices of third-party websites or services.

19. Website Availability and Accuracy

We endeavour to keep the Website available and information reasonably accurate, but we do not guarantee that the Website will always be uninterrupted, error-free, secure or completely current.

We may modify, suspend or discontinue any part of the Website without prior notice where reasonably necessary.

20. Disclaimer of Certain Warranties

To the maximum extent permitted by applicable law, the Website and its general informational content are provided on an “as available” basis.

Nothing in these Terms excludes or limits any consumer right, statutory warranty or legal remedy that cannot lawfully be excluded or limited.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Sitare Jewels will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or from circumstances outside our reasonable control.

Nothing in these Terms limits liability to the extent such limitation is prohibited under applicable law, including applicable consumer-protection laws.

22. Force Majeure

Sitare Jewels will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government restrictions, strikes, transportation disruption, telecommunications failure, cyber incidents or other force majeure events.

23. Fraud Prevention and Transaction Verification

For high-value or unusual transactions, we may undertake reasonable verification procedures, including verification of customer identity, payment details, delivery information or transaction details.

We may delay, decline or cancel a transaction where we reasonably suspect fraud, unauthorised payment, unlawful activity or material risk, subject to applicable law.

24. Privacy