Privacy Policy

Sitare Jewels (“Sitare Jewels”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use www.sitarejewels.com (“Website”), contact us, request gemstone consultation, enquire about our products or services, or purchase products from us.

By using our Website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Sitare Jewels

Sitare Jewels is a gemstone and jewellery business based in Siliguri, West Bengal, India. We offer precious and semi-precious gemstones, diamonds, jewellery and related consultation services.

2. Information We Collect

A. Information You Provide Directly

When you contact us, request a callback, make an enquiry, request gemstone consultation, place an order or otherwise communicate with us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Billing and shipping address
• Delivery information
• Product preferences
• Gemstone requirements
• Enquiry details
• Date of birth, time of birth and place of birth where voluntarily provided for astrology/gemstone consultation
• Payment and transaction-related information
• Any other information that you voluntarily provide to us

B. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Approximate geographic information
• Website usage and interaction information
• Cookies and similar technologies

3. How We Use Your Information

1. To respond to your enquiries and requests.
2. To provide gemstone or jewellery consultation.
3. To recommend products based on information voluntarily provided by you.
4. To process and fulfil orders.
5. To arrange shipping and delivery.
6. To process payments and maintain transaction records.
7. To provide invoices, certificates and other purchase-related documents.
8. To communicate with you regarding your enquiry, order or service.
9. To provide customer support and after-sales service.
10. To verify transactions and prevent fraud or misuse.
11. To improve our products, services and Website.
12. To understand Website traffic and user behaviour.
13. To send promotional offers, product updates, festive greetings or marketing communications where permitted and where you have provided appropriate consent.
14. To comply with applicable legal, accounting, taxation and regulatory requirements.
15. To protect our rights, property, customers and Website.
16. For any other specific purpose disclosed to you at the time your information is collected.

4. Consent

Where consent is required by applicable law, we will seek your consent before processing your personal information for the relevant purpose.

Consent should be voluntary, specific, informed and based on a clear affirmative action.

You may withdraw consent for processing that is based on consent by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Please note that withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services.

5. Marketing Communications

If you provide your contact information and consent to receive promotional communications, we may contact you through channels such as:

• Email
• Telephone
• SMS
• WhatsApp or other messaging services
• Other digital communication channels

Marketing communications may include information about gemstones, diamonds, jewellery, offers, events, new products, educational content and other Sitare Jewels services.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe/opt-out mechanism provided in the communication.

We may continue to send essential service-related communications, such as order confirmations, payment information, delivery updates, invoices or important account/service messages.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies may help us:

• Remember preferences
• Improve Website functionality
• Understand Website traffic
• Analyse visitor behaviour
• Improve user experience
• Measure advertising and marketing performance
• Provide relevant content or advertising where applicable

You may be able to control or disable cookies through your browser settings. Some Website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies and similar technologies.

7. Analytics and Advertising Services

We may use third-party analytics, advertising or marketing technologies to understand Website usage and measure the effectiveness of our marketing activities.

Depending on the tools actually installed on the Website, these may include services such as analytics platforms, advertising platforms, remarketing technologies, social-media tools and conversion tracking.

Such services may collect information about your device, Website activity or interaction with advertisements in accordance with their respective privacy policies.

Sitare Jewels does not sell your personal information to third parties for money.

8. Sharing of Personal Information

We may share personal information only where reasonably necessary for legitimate business purposes, provision of services, legal compliance or other purposes described in this Privacy Policy.

Depending on the circumstances, information may be shared with:

• Payment processors and banking/payment service providers
• Courier and logistics companies
• Website hosting and technology providers
• CRM and customer-management service providers
• Communication and messaging service providers
• Website analytics and marketing service providers
• Professional advisers, accountants, auditors or legal advisers
• Government authorities or law-enforcement agencies where legally required
• Business partners or service providers assisting us in delivering products or services

Third-party service providers may process information on our behalf and are expected to maintain appropriate safeguards.

We do not permit third parties to use your personal information for purposes unrelated to the services they provide to us, except where permitted or required by law.

9. Payment Information

Where you make an online payment, payment information may be processed directly by the applicable payment gateway, bank or payment service provider.

Sitare Jewels generally does not need to store complete debit-card, credit-card or banking credentials on its Website.

Payment providers may collect and process payment information according to their own privacy policies and terms.

10. International Data Transfers

Some of our technology, payment, communication, hosting, analytics, advertising, logistics or other service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, organisational or technical safeguards.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services
• Maintaining customer and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal, accounting and taxation obligations
• Protecting our legal rights
• Meeting other legitimate business requirements

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

13. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the processing of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion/erasure of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is being used
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available under applicable data-protection law

To exercise your rights, please contact us using the contact details provided below.

We may need to verify your identity before acting on certain requests in order to protect your information from unauthorised access.

14. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

We do not knowingly use children’s personal information for targeted advertising or behavioural tracking in circumstances where such activity is prohibited by applicable law.

15. Third-Party Websites

Our Website may contain links to third-party websites, social-media platforms, payment services, videos or other external services.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

16. WhatsApp, Telephone and Other Communications

If you contact Sitare Jewels through WhatsApp, telephone, SMS, email or another communication platform, information exchanged through that platform may also be subject to the privacy policy and terms of that platform.

We may retain relevant communication records where reasonably necessary for customer service, order processing, dispute resolution, business records or legal compliance.

17. Gemstone Consultation and Astrology Information

Customers may voluntarily provide information such as date of birth, time of birth and place of birth when requesting gemstone or astrology-related consultation.

Such information is used for the specific consultation or service requested by the customer and may be retained where necessary for customer-service or record-keeping purposes.

Providing such information is voluntary unless specifically required for a particular service.

Information provided for gemstone or astrology consultation should not be treated as medical, financial, legal or other professional advice.

18. Accuracy of Information

We request customers to provide accurate and up-to-date information.

If you believe that information held by us is incorrect or incomplete, please contact us and request correction.

We may rely on information provided by you when processing enquiries, orders, deliveries, consultations and other services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Technology
• Legal or regulatory requirements
• Data-processing practices

The updated Privacy Policy will be published on this page with a revised “Effective Date”.

We encourage you to review this page periodically.

20. Grievance Redressal

If you have any question, concern or complaint regarding the collection or use of your personal information, please contact Sitare Jewels using the contact information below.

We will review and respond to your grievance within a reasonable period and in accordance with applicable law.

21. Contact Us